Refund Policy for MavensDesk.com
Overview
At MavensDesk.com, we are committed to your satisfaction with our educational services and digital content. This refund policy outlines the circumstances under which MavensDesk.com may issue refunds, the process for requesting a refund, and other important terms related to refunds. Our policy is designed in compliance with the laws of Odisha, India, and reflects our dedication to providing a fair and transparent service.
Eligibility for Refund
- Course Enrollment Refunds: You are eligible for a refund for any course enrollments if you request a refund within 7 days of your purchase, provided that you have not accessed more than 10% of the course content. This is to ensure fair use of our digital educational resources.
- Subscription Services: For subscription-based services, refunds are available only for the first-time purchase and must be requested within the first 7 days of the subscription start date. Subsequent renewals or recurring subscriptions are not eligible for refunds.
- Digital Products: Due to the nature of digital content, refunds for any digital products (such as eBooks, PDFs, and other downloadable resources) will be considered only if the product is defective or if the content was misrepresented. Requests must be made within 3 days of purchase.
- Technical Issues: If you are unable to access or use a service or product due to technical issues on our end, we will work with you to resolve the issue. If we cannot provide a suitable fix, a full or partial refund may be offered at our discretion.
Process for Requesting a Refund
To request a refund, please submit a detailed request to our support team at support@mavensdesk.com, including:
- Your name and contact information
- Purchase details (order number, purchase date, and product/service purchased)
- Reason for the refund request
All refund requests will be reviewed within 7 working days. We reserve the right to approve or deny refund requests based on our assessment of eligibility according to this policy.
General Terms
- Refunds will be credited to the original method of payment within 14 working days of approval.
- We reserve the right to modify or terminate this refund policy at any time without prior notice. However, the policy in effect at the time of your purchase will apply.
- This policy does not affect any statutory rights that may apply.
Contact Us
For questions or concerns about our refund policy, please contact us at support@mavensdesk.com.
